Swoop Concierge

An AI-powered SMS, WhatsApp, or in-app concierge for private clubs, golf courses and resorts

Get A Demo

Swoop app previews: concierge chat and lunchbox ordering

Have a flat white and a sausage roll ready in my cart.

It will be there waiting on you!

Book me an 8:30 AM tee time at Trump Turnberry for tomorrow.

Tee time booked!

WHO CONCIERGE HELPS

GOLF CLUB MEMBERS

Automates group outings by polling for tee times, managing a single group tab, and handling IOU memos.

CLUB STAFF

Automatically routes tickets for complaints and updates “86” lists globally the moment a kitchen item runs out.

GENERAL MANAGERS

Provides a 180-day view of member engagement, revenue floors, and a “Health Score” based on communication patterns.

GOLF CLUB RESORTS

As a group comes off the course, the concierge can offer them a table in the clubhouse. The club sets the timing and switches it on.

How It Works

THE AI CONCIERGE FOR
THE MODERN CLuB

A CONCIERGE THAT EVERYONE ALREADY KNOWS HOW TO USE

EASY ACCESS

Members reach the AI concierge in the Swoop app or by text through SMS, RCS or WhatsApp, just as they would text a friend. This ensures easy adoption in your club.

FULL-SERVICE CLUB BOOKING

Members can book tee times, order food at the turn, or request resort services instantly through natural conversation.

PROACTIVE AND REACTIVE THINKING

Balances 12 golfer-controlled automations (like weather guards) with 8 club-controlled proactive plays (like pre-loading buggies). The club switches each one on or off.

INTELLIGENCE FUNNEL STRAIGHT INTO SIGNAL

Member conversations feed sentiment, engagement and revenue back into Signal.

Data Insights

WHAT YOUR  GM SEES

The concierge feeds the GM's dashboard with revenue by outlet, member sentiment, response times and open tickets, so the team spots problems while they are still small.

Benefits

Easy member  access

Club automation and booking

Proactive, round anchored member engagement

Real-time intelligence for Swoop Signal

MEMBERS CAN CHOOSE HOW THEY INTERACT WITH THE CLUB

We’re playing to member preferences. If a quick text with no onboarding, no extra steps is easiest for them, Swoop Concierge has it covered. If a member prefers to browse full menus, dig into promotions, and build recurring preferences in the Swoop App, it’s available to them.

SMS & WhatsApp are the easiest way in. Regulars who want full menus and saved favourites can use the Swoop app.